We will download your order during normal office hours (which may be the next working day for orders placed after lunchtime), and we will will aim to post it out as soon as possible depending on the required items and availability.
For hampers, you are able to select a 'preferred' date for delivery.
If you select this, we'll aim to have your parcel dispatched the day before this date, where possible, If fresh goods are ordered, we work around their availablity for you.
DPD send emails and text messages to keep you informed on the status of your delivery, and will leave a card if the recipient is out.
If you have ordered an iced celebration cake, please allow us plenty of time to make and decorate your cake. We also require 1 full day for the icing to set.
Please note that although we will always endeavour to arrange to have your order delivered in time for your 'preferred date for delivery', we can’t guarantee delivery for a specific date or time.
International orders are generally received in under 28 days.
<li>1st Class to UK destinations are usually delivered the next working day after collection.</li>
Please note that parcels require a signature on receipt. If there is no-one at home, a card is left by the delivery company, and a second attempt will be made the next working day or left at the local Post Office for collection. Contact details are on the card should you wish to collect from the depot or Post Office.
If a parcel is returned to us because there have been a number of failed attempted deliveries, we will offer to resend the parcel but there will be an additional charge for the postage and new packaging should it be required.
Please note that it is not the fault or responsibility of E. Botham & Sons if the recipient is not in to receive the parcel.
In some countries import tax and duties may have to be paid by the recipient on delivery.
All delivery days are counted from day of collection - not from the date of your order.
THERE IS NO DELIVERY AT WEEKENDS OR BANK HOLIDAYS.
PLEASE NOTE THAT ALTHOUGH WE ENDEAVOUR TO DELIVER YOUR ORDER CLOSE TO YOUR "IDEAL DATE FOR DELIVERY", WE CAN NEVER GUARANTEE DELIVERY FOR A SPECIFIC DATE OR TIME - THANK YOU.