Terms And Conditions

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About Us

E.Botham & Sons are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@botham.co.uk

E. Botham & Sons Ltd.,
35/39 Skinner Street, Whitby, N.Yorkshire, YO21 3AH
Reg No: 1059459 London
Vat No: 166 8845 14

Tel: +44(0) 1947 602823
Fax: +44(0) 1947 820269
sales@botham.co.uk

Making A Purchase

To purchase from us you must be over 18.
Making a purchase could not be easier. Just browse our on-line shop, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Eurocard, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
We are not obliged to supply the goods to you until we have confirmed that your order has been accepted via email. (This will usually be when your order is shipped).
You do not own the goods until we receive payment in full in pounds sterling.

Shipping And Handling

We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. Your 7 day cancellation rights under Distance Selling Regulations do not apply as the goods sold are perishable, however, if we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.
Certain food items may be prohibited in a country to which they may be sent. It is your responsibility to check with the appropriate authorities to ensure the goods ordered are not prohibited. Also, some countries may levy an import tax or duty, which is beyond our control, and will have to be paid by the recipient on delivery of the parcel.
You should inspect the goods when you receive them for damage. If you find any damage you must tell us as within 48 hours of receipt of the goods. On receipt of the returned goods we can elect to refund the purchase price or provide replacement goods at no cost to you.
If we elect to provide replacement goods we will be deemed to have complied with our obligations under the contract and no claim can arise out of your rejection of the original goods.

All cakes and hampers are packed carefully in a presentation box with a free gift card message from the sender.

IMPORTANT: Due to the poor delivery service given by the Spanish postal service, we have regretfully decided that will no longer ship parcels to Spanish or Portugese addresses. We have discovered sever problems with deliveries to Brazil and do not recommend shipping. Sorry.

POST & PACKING CHARGES: For UK delivery of individual items up to 25kg we charge £7.00 plus any applicable vat and using our traceable courier service.(Not all decorated cakes as some of these include postage). Delivery days are from day of collection - not from the date of your order. All orders to Northern Ireland and the Highlands and Islands of Scotland are charged at £16 per parcel. Any parcels over 25kg: £20 and £1 for every additional kg over 30kg. Small Parcels under 700g are posted via Royal Mail First Class.
Charges are as follows: 0-450g £3.50 451-500g £3.95 501-700g £5.75

Delivery Schedule

We deliver your order right away (Unless you state otherwise, or if you have ordered an iced celebration cake. Please allow us plenty of time to make and decorate your cake. Also, we require 1 full day for the icing to set). We will normally send your order to you in 2 to 10 business days . International orders are generally received in under 28 days. In order for your parcel to arrive in good time we endeavour to despatch parcels to arrive a day or so before the date specified.
  • 1st Class to UK destinations are usually delivered the next working day after collection.
Please note that parcels require a signature on receipt. If there is no-one at home, a card is left by the delivery company, and a second attempt will be made the next working day or left at the local Post Office for collection. Contact details are on the card should you wish to collect from the depot or Post Office.
If a parcel is returned to us because there have been a number of failed attempted deliveries, we will offer to resend the parcel but there will be an additional charge for the postage and new packaging should it be required.
Please note that it is not the fault or responsibility of E. Botham & Sons if the recipient is not in to receive the parcel.
In some countries import tax and duties may have to be paid by the recipient on delivery.
All delivery days are counted from day of collection - not from the date of your order.
THERE IS NO DELIVERY AT WEEKENDS OR BANK HOLIDAYS.
POSTCODES: The correct Post Code is vital for prompt delivery of your order. If you are unsure of your postcode, call Royal Mail on this local-rate number, 08457 111222 between 9am and 5pm, or visit their website at www.royalmail.com.
PLEASE NOTE THAT ALTHOUGH WE ENDEAVOUR TO DELIVER YOUR ORDER CLOSE TO YOUR "IDEAL DATE FOR DELIVERY", WE CAN NEVER GUARANTEE DELIVERY FOR A SPECIFIC DATE OR TIME - THANK YOU.

Back Orders

Note that if we are unable to send the item of your choice, we reserve the right to send a similar item of the same or a greater cost.

Tax Charges

For orders made from the UK or the European Union, most of our food products are VAT Free. However some items may be subject to VAT @ 15% VAT and this is added to the total. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. If you are not entirely satisfied with any product purchased from us, we will replace it. We have worked hard to give the very best quality of product and service. Consequently, we have built up a large and loyal customer base who use Botham's services regularly. However, in the unlikely event that you are not entirely happy with our products or service, then please contact us as soon as possible for us to investigate. Our contact details are listed below. We will contact you within 5 days of receipt of your mail.

Reaching Us

If you need to reach us, please email us on mj@botham.co.uk, alternatively, you can call during normal office hours of 9am to 5pm weekdays or 9am to 3pm Saturdays on 01947 602823 (International +44 <phone without first zero>) or fax us on 01947 820269 (all calls are at standard national rate) or write to us at:
E.Botham & Sons Ltd., 35/39 Skinner Street, WHITBY, North Yorkshire, YO21 3AH.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to third parties.
Information we will collect about you includes: your name, address, phone number, email address, credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Contact: mj@botham.co.uk Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

You should inspect the goods when you receive them for damage. If you find any damage you must tell us as within 48 hours of receipt of the goods. On receipt of the returned goods we can elect to refund the purchase price or provide replacement goods at no cost to you.
If we elect to provide replacement goods we will be deemed to have complied with our obligations under the contract and no claim can arise out of your rejection of the original goods.

Remittance Terms

We ship your goods once we have received credit card authorisation. In the event that your card is refused, we will e-mail you and ask you to supply another card or to contact your bank to arrange clearance. Our terms do not affect your statutory rights

Shopping Carts By SellerDeck

Accepted Credit Cards

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