Delivery at a glance: 

UK delivery only

£5.95 standard delivery on most orders

Free delivery on orders over £50 (excludes hampers)

Hampers include delivery in the price

We aim to dispatch on your chosen date, but this cannot be guaranteed

Carriers: Royal Mail or DPD, selected by us to ensure the best service

We do not dispatch on Saturdays or Sundays

Delivery Details: Please ensure that all delivery details entered are correct - we ask you to confirm the delivery address is correct during checkout. 

Delivery charges: 

Most orders are sent using Royal Mail or DPD, which are typically 1-2 day services.

Standard delivery: £5.95

Free delivery: Orders over £50 (excluding hampers)

Hampers: Delivery included in the price

Large corporate or bulk orders may require alternative arrangements. Please contact us for details.

Choosing a Dispatch Date: 

At checkout you can select a dispatch date. We will always aim to meet this, but dispatch dates cannot be guaranteed. We do not dispatch on Saturdays or Sundays.

If you are out: 

If you are not home, Royal Mail or DPD may:

Attempt delivery to a neighbour

Leave the parcel in a safe place (if authorised)

Leave a card with instructions for redelivery or collection

Failed Deliveries:

If a parcel is returned to us after multiple failed delivery attempts, we can resend it, but there will be an additional charge for postage and new packaging. Please note that it is not the responsibility of Botham’s of Whitby if the recipient is not available to receive the parcel.

If your parcel has not been delivered within 72 hours of the dispatch date selected at checkout, please email orders@botham.co.uk as soon as possible so our Orders Team can help. We cannot assist with undelivered parcel notifications received more than one week after the dispatch date. 

Incorrect Delivery Details:

We rely on the information you provide; couriers cannot deliver successfully where an address is incomplete or inaccurate. 

Sorry, we are unable to accept responsibility for parcels that are delayed, lost or mis‑delivered due to incorrect delivery information. In such circumstances, we are not able to resend parcels free of charge or refund the original order.

Remote Areas & Substitutions: 

Some remote postcodes (including Highlands, Islands and Northern Ireland) may experience longer transit times.

Where a product has a short shelf life, we may replace it with an item of equal or greater value to ensure it arrives in good condition. This does not affect your statutory rights.

Order limits & discounts: 

Orders over £1,000 may require additional lead time. For large orders over this, see our Gifting Service page for more information.

Discount codes apply only to qualifying products and cannot be used on hampers unless stated.

International Delivery:

We currently deliver within the UK only.