Delivery Information

Processing your order: 

We will download your order during normal office hours, usually after 2pm, and we will aim to post it out for your requested ideal delivery date, or as near as possible to it depending on the required items and availability

If perishable/short shelf-life goods are ordered, we work around their availability for you, for example - we will not post out parcels containing perishable/short shelf-life goods (eg bread, scones, pies), clotted cream or cheese on a Friday for delivery Monday, as they wouldn't keep, we'll post these for you on the next available posting day. 


About delivery dates: 

Please note that although we will always endeavor to arrange to have your order delivered in time for your 'preferred date for delivery', we can’t guarantee delivery for a specific date or time. We will aim to post it out for your requested ideal delivery date, or as near as possible to it depending on the required items and availability

If fresh goods are ordered, we work around their availability for you, for example - we will not post out parcels containing fresh bakes (eg bread and scones), clotted cream or cheese on a Friday for delivery Monday, as they wouldn't keep, we would post these on the next posting day. 


I want to post to Highlands, Islands or International: 

Posting to these locations takes time, 2-5 days usually. Although you may be able to choose a hamper or item that contains fresh bakes (bread, scones, pies), cheese or clotted cream to post to these locations, we don't think the recipient would enjoy these being days old, stale or off by the time they arrive... So with that in mind, we will substitute anything we think won't make the journey for something equally delicious and to the same value.


Your DPD delivery:

You will receive an email/text when we create the label if you provided us with these details. You will receive updates from DPD as your order is loaded onto the van, and will receive a 1 hour time slot on the day of delivery. DPD allow you to change the date, address and leave notes for a safe place etc – follow the link you receive. Parcels may require a signature on receipt or a photo of the delivery will be made. If there is no-one at home, a card is usually left by the delivery company or a photo taken, and a second attempt will be made. 

If a parcel is returned to us because there have been a number of failed attempted deliveries, we will offer to resend the parcel but there will be an additional charge for the postage and new packaging should it be required. Note that it is not the fault or responsibility of Botham's of Whitby if the recipient is not in to receive the parcel. 


Your Royal Mail delivery:

You will receive an email/text when we create the label if you provided us with these details. You will be able to track your order. If there is no-one at home, a card is usually left and you may need to collect your parcel from a sorting office. 

If a parcel is returned to us because of failed attempted deliveries or collection, we will offer to resend the parcel but there will be an additional charge for the postage and new packaging should it be required. Note that it is not the fault or responsibility of Botham's of Whitby if the recipient is not in to receive the parcel.


Delivery charges: 

Mainland United Kingdom

FREE DELIVERY on orders over £100 to UK Mainland Monday - Friday DPD shipping.
*£100 spend excludes any VAT. Spend over £100 in your order to get FREE standard DPD Monday-Friday postage to one postal address. (£100 spend is for the whole order going to one delivery address). Excludes Highlands & Islands.

DPD

£6.95 Mon-Fri DPD Tracked Tracked 1 day courier service, for heavier parcels/fresh-bakes. Recommended for gifts. 

Royal Mail Tracked

2-3 day post, tracked service for lighter/non-fresh parcels. Not recommended for gifts or date-specific parcels.

£0.95 Up to 50g  (envelopes)

£1.50 Up to 120g (envelopes)

£4.75 Up to 3Kg  (not available for  fresh bakes/occasion cakes)


Highlands & Islands

Royal Mail Tracked

£4.75 2-3 day post, tracked service. We will replace any perishable goods with longer life products.


Channel Islands, Scilly, Isle of Man

Royal Mail Tracked

£4.75 2-3 day post, tracked service. We will replace any perishable goods with longer life products.

* For the Channel Isles an import tax and duties may have to be paid by the recipient on delivery. *


International

Due to various restrictions on Export commodity codes relating to food, we are not posting to Europe, Ireland (except NI with Royal Mail) and any other country not listed below, sorry if this causes disappointment.

DPD Classic

USA £30.95 for the up to 2KG. £40.95 for up to 3KG.

* In some countries an import tax and duties may have to be paid by the recipient on delivery. *