Last updated May 2026

1. About us

This website is operated by Botham’s of Whitby (“we”, “us”, “our”). Our registered address is:
  Botham’s of Whitby
  Enterprise Way
  Whitby
  YO22 4NH
If you need to contact us, please email orders@botham.co.uk or call 01947 602823 during office hours.

2. Using our website

By using our website, you agree to these Terms & Conditions. We may update them from time to time, and the latest version will always be available on this page. You must not use our website: For any unlawful purpose, To interfere with or disrupt the website, To attempt to gain unauthorised access to our systems. We may suspend or restrict access to the website if necessary for maintenance, security or operational reasons.

3. Placing an order

When you place an order, you will receive an email acknowledging receipt. Your order is accepted, and a contract is formed, when we send you a dispatch confirmation email. We reserve the right to refuse or cancel an order if: The product is unavailable, There is an error in pricing or product information, We cannot obtain authorisation for payment, We reasonably believe the order is fraudulent. If we cancel an order, we will refund any payment you have made.

4. Product descriptions

We take care to ensure that product descriptions, images and pricing are accurate. However, small variations may occur due to the handmade nature of our products. All weights, sizes and measurements are approximate unless stated otherwise.

5. Pricing and payment

All prices are shown in GBP (£) and include VAT where applicable. Payment must be made at the time of ordering. We accept major debit and credit cards through our secure payment provider. If a pricing error is discovered after you place an order, we will contact you. You may choose to: Proceed at the correct price, or; Cancel the order for a full refund; We are not obliged to supply products at an incorrect price.

6. Delivery

Delivery charges, dispatch rules and delivery expectations are set out clearly on our Delivery Information page. By placing an order, you acknowledge that: Dispatch dates cannot be guaranteed; Delivery times may vary depending on the carrier; You are responsible for ensuring someone is available to receive the parcel; If a parcel is returned to us after repeated failed delivery attempts, we can resend it, but additional postage and packaging charges will apply. We deliver within the UK only.
We rely on the information you provide. We are unable to accept responsibility for parcels that are delayed, lost or mis‑delivered due to incorrect delivery information. In such circumstances, we are not able to resend parcels free of charge or refund the original order.

7. Quality and freshness

Many of our products are freshly baked and have a short shelf life. We take great care to ensure they reach you in excellent condition. If you have any concerns about the quality of your order, please contact us as soon as possible at orders@botham.co.uk.

8. Returns and refunds

Our Refund Policy forms part of these Terms & Conditions. Key points:
-Perishable food items are not eligible for change‑of‑mind returns
-Eligible non‑perishable items may be cancelled within 14 days
-Returned items must be unused and in a resaleable condition
-You are responsible for return postage for change‑of‑mind returns
-Faulty, damaged or incorrect items will be refunded or replaced
-Gift cards are non‑refundable
-Refunds for discounted items reflect the amount paid, not the full price
-Sale items may not be eligible for change‑of‑mind returns
-Full details are available in our Refund Policy.

9. Allergens and dietary information

Allergen information is available on our website and in our Product Information Guide in our FAQs. Because our products are handmade in a bakery where nuts, seeds and flour are present, none of our products are suitable for customers with nut, seed or gluten allergies. If you have any questions, please contact us before ordering.

10. Liability

Nothing in these Terms & Conditions limits or excludes our liability for: Death or personal injury caused by negligence; Fraud or fraudulent misrepresentation; Any rights you have under consumer law.

We are not responsible for: Delays caused by events outside our control; Losses that were not foreseeable when the contract was formed; Business losses (our products are supplied for personal use only).

11. Events outside our control

If an event outside our control affects your order (such as severe weather, carrier disruption or supply issues), we will contact you as soon as possible. We will take reasonable steps to minimise the impact, but we are not liable for delays caused by such events.

12. Intellectual property

All content on this website, including text, images, logos and graphics, is owned by or licensed to Botham’s of Whitby. You may not copy, reproduce or use any content without our permission.

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Related policies

These Terms & Conditions should be read alongside our Privacy Policy and Refund Policy, both of which are available on our website. Together, these documents form the basis of your agreement with us when using our website or placing an order.

15. Contact us

If you have any questions about these Terms & Conditions, please contact: orders@botham.co.uk